Gulfstream last week said it recently completed its 1,000th product support flight since introducing its on-demand maintenance service in May 2002. According to the company, dispatch reliability rates among its in-service large-cabin fleet are in excess of 99.5 percent, but incidents such as a blown tire or a cracked windshield can still ground a plane. Available 24 hours a day, seven days a week, 365 days a year, Gulfstreams Airborne Product Support uses a dedicated G100 aircraft to transport technicians and/or essential parts to aircraft under warranty at airports within North America, Central America and the Caribbean. Gulfstream says an Airborne Product Support assistance flight can save two or more days of waiting for a replacement windshield or tire. In cases where an operators aircraft is located outside the G100s range of service, Gulfstream will fly the needed parts and technicians to a major hub where they can connect to commercial airline flights to reach the customers aircraft.
This is a companion discussion topic for the original entry at https://www.avweb.com/news/gulfstreams-product-support-racks-up-the-miles