A new federal rule on airline refunds went into effect today. The U.S. Department of Transportation (DOT) edict requires airlines to provide automatic refunds if a flight is canceled or “significantly changed.” When the new policy was announced in April, Transportation Secretary Pete Buttegieg said, “Passengers deserve to get their money back when an airline owes them – without headaches or haggling.”
This is a companion discussion topic for the original entry at https://www.avweb.com/aviation-news/dot-airline-customers-shouldnt-have-to-jump-through-hoops