Delta Air Lines worked to rebound from negative publicity Wednesday after soldiers returning from Afghanistan aboard a Delta flight appeared in a YouTube video explaining they were charged $200 each by the airline for carrying extra bags. Part of the problem appears to be that the soldiers understood their travel orders to mean they were authorized to check up to four bags free of charge. The airline says active military are allowed to check three bags free of charge while flying in coach. The soldiers say the airline collected a total of at least $2,800 from the 34 soldiers on the flight. Delta later offered an apology.
This is a companion discussion topic for the original entry at https://www.avweb.com/news/delta-upsets-returning-soldiers