As part of a union deal, US Airways is now hiring 400 customer service agent workers total in Phoenix, Reno, and Winston-Salem to replace positions formerly held in the Philippines. The deal came about as part of negotiations between unions brought together under the 2005 US Airways and America West Airlines merger. US Airways handles roughly 18 million customer service calls each year, and the airline's new hires will bring its U.S.-based customer service workforce to about 1,900. Hiring has already started.
This is a companion discussion topic for the original entry at https://www.avweb.com/news/us-airways-unions-bring-jobs-back-to-u-s