These class-action lawsuits are not about the damages the individual participants might realize, they are about the legal fees that the lawyers will collect. Typically the legal fees are 33%-40% of the total, so $10 damages for each of 50 million passengers adds up to a nice payday for the legal team. It’s quite possible the passengers’ damaged will be paid in the form of Southwest discount coupons, but you can bet the lawyers will get cash.