The a&b charges with the stiff fine, if adjudicated for Delta and FA is already an eye opener. The moronic couple felt entitled to do as they please in total ignorance of passenger rules when flying in commercial airlines. Ignorance and self entitlement deserves the rude monetary fine awakening that sets the tone for anyone ignorant enough to try it.
This example is a fine one following the ridiculous past of emotional support animals with the height of hypocrisy when one passenger insisted on having her peacock in the passenger cabin. No more phony medical certificates and a clear message to separate phony support animals from service dogs trained, certified and accepted by airlines. Self entitled ignorance once again got away until it became too much before the FAA clamped down on abuses.